Hints & Tips
Hints & Tips
Frequently Asked Questions
OPTAC Download Tool
OPTAC Fleet Viewer
I can’t seem to download – how do I get the digital data from my vehicle?
How do I log in?
How do I install the Import Wizard?
An error 7F3650 shows when I attempt to download a tachograph with my digifobpro. What does this mean?
How to install the OPTAC Fleet Viewer Software
How do I import data from a Siemens VDO Download Key?
What is the OPTAC3 Import Wizard?
I get a red light when downloading a vehicle. What’s wrong?
What do the different coloured LEDs indicate on my digivu when connected to a Vehicle Unit?
How do I download a vehicle with the digivu?
How do I record holidays and sick leave?
An error ‘Open Session Failed’ appears when I attempt to download a tachograph with my digifobpro. How can I resolve this?
How do I lock in / lock out my company card?
How can I edit digital driver data?
Can I download a tachograph and driver card at the same time?
How can I tell if my Stoneridge Tachograph (SE5000) is a new 1C Smart Tachograph?
How can I download the files from the device to the computer?
How do I transfer data from the OPTAC Tool to the OPTAC software?
How do I install my Panasonic Scanner?
Is my Tachograph compatible with the digiDL remote download equipment?
How do I export my data?
I can’t download my new 1C smart tachograph (Generation 2), what do I do?
How does the Tachograph communicate with my Company Card when attempting a download?
Where is the Missing Mileage report?
When I connect my digifobpro to the computer where are my files transferred?
How do I scan Analogue charts?
How do I backup my data?
How do I import data from my OPTAC Download Tool?
Which version of the digiConnect software am I using?
How do I view data in local time, not UTC?
How do I download a drivers card with the digipostpro?
How do I view the speed of my digital vehicles?
How do I configure OPTAC3 for first time use?
How do I configure a vehicle download with the digivu?
How do I view the digital data?
My downloads aren’t starting. What can I do?
How do I change the language of the digipostpro?
How do I create drivers?
How do I charge the digifobpro v2?
My digifobpro shows the message “Awaiting remote”, how can I get it to connect successfully to the computer?
Where can I log on to my digiCentral account?
How do I know if my drivers have committed any infringements?
How do I import digital data stored on my PC?
How do I reset my password for OPTAC3 web?
Can I import files directly into OPTAC3 without using the Import Wizard?
What download tools can I use with OPTAC3?
I have been asked to provide digital data to the authorities; how do I do it?
How do I create vehicles?
Do I need to enter centre field details for the charts I have scanned?
How do I change the date on a processed analogue chart?
What port does the digipostpro use to communicate with digiCentral?
OPTAC Fleet Viewer: How to install the OPTAC Fleet Viewer Software
My OPTAC Tool shows 4 red LEDs, what should I do?
How can I download the files from the digipostpro onto my computer?
How can I print reports in OPTAC3?
Do I get charged for using OPTAC3?
How do I switch on my OPTAC tool?
Can I assign specific depots to users?
How do I make sure I have the latest version of OPTAC3?
What do the buttons on my OPTAC tool mean?
How do I schedule a Driver download?
How do I email the Support Team through the software?
My free trial period has ended; how do I buy OPTAC3?
How do I know if OPTAC3 is compatible with my PC and Internet connection?
How do I record analogue chart errors?
How do I connect my digiDL to my Tachograph?
How do I format my OPTAC Download Tool?
How do I enter the centre field details of an analogue chart?
How do I find out whether I have the GPRS or LAN version of the digipostpro?
How do I create users?
I cannot download my vehicle with my OPTAC Download Tool, what do I do?
I am using OPTAC3 on the web; is my data secure?
Do I have to create digital drivers and digital vehicles in OPTAC3?
I can’t remember my user name and password
I have a scanner already; is it compatible with OPTAC3?
What are the top six recommended reports?
How do I create depots?
Do I need to back up my data?
Can I import files directly into OPTAC3 Web without using the Import Wizard?
I need a quick overview of what my drivers are doing; can I do it quickly?
How do I start using OPTAC3?
If I stop using OPTAC3, is it possible to get my data out of the system?
Do I need to create users?
How do I schedule a Vehicle download?
Is it possible to see a monthly overview of my drivers’ activity?
What happens to my data if I stop using OPTAC3?
How can I get my downloads from my digiDL onto my computer?
How can I edit digital driver data?
What is the meaning of the colour-coded graphical view?
Can I check user activity within OPTAC3?
I don’t have a company card: where can I get one?
Can I send my data automatically to OPTAC3?
What type of information can I view on the digifobpro v2?
How do I download a drivers card with the digifobpro v2?
What type of information can I view in the digifobpro?
How do I know if my analogue charts are compatible with the Scanner?
How do I save a chart when I have the following message in the helpbox ‘All activities must be contained in a trace. Please continue adding traces until the Trace Start and Trace End drop down lists are empty’?
How can I setup automatic messages so I know when there are potential downloading issues?
OPTAC3 page does not Display correctly, reports appear blank and Calendar View does not display correctly.
How can I configure the digifobpro v2 to download a specific period?
How many files can be stored on the digifobpro v2?
How do you record Ferry on your tachograph?
How can I change the language of the digifobpro v2?
How do I activate or deactivate vehicles and drivers?
How do I import digital data into OPTAC3?
Is my software compatible with the 1C smart tachographs (Generation 2)?
How do I clear my browser cache?
What does “?” on my 24h card printout mean?
How can I log into OPTAC3 when I have forgotten my password?
My downloads from my digipostpro are not showing in my analysis software – what do I do?
My OPTAC3 account is locked, how do I unlock it?
My remote download (digiDL) does not work, what do I do?
How do I move OPTAC3 to a new PC?
The authorities have asked for my data, how can I export it from OPTAC3?
How do I create and print reports?
How can I download my data from the digifobpro?
How do I add driver notes in OPTAC3?
How do I change the language of the digipostpro v2?
How do I access the main menu for the digipostpro v2?
How do I configure the digipostpro v2?
Does my digiDL work with 1C smart tachographs?
How do I download detailed speed using my digifobpro?
Can I import my new smart tachograph downloads into Fleet Viewer?
How do I produce Drivers’ Daily Walkaround Check Infringements?
Recording of Location at Border Crossing
How can I identify missing data in OPTAC3 Web?
How do I produce Start and End Country Infringements?
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View the latest OPTAC3 Web release notes