12/12/2018

Please note that there will be no shipping of eCommerce orders fromRead More

Shipping over the Christmas period

12/12/2018

Please note that there will be no shipping of eCommerce orders from OPTAC.info between 21st December 2018 and 3rd January 2019. Any orders placed on or after 21st December will be shipped on 3rd January 2019. We apologise for any inconvenience this causes.

An error ‘Open Session Failed’ appears when I attempt to download a tachograph with my digifobpro. How can I resolve this?

The download request has failed. Please perform the following checks:

  • Check that the company card is inserted in the tachograph.
  • Check that the ignition to the vehicle is on.
  • Check that the company card is locked in.
  • Ensure that the VU cable is securely connected between the tachograph and digifobpro.

 

Re-attempt the vehicle download.