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Home » FAQs » An error ‘Open Session Failed’ appears when I attempt to download a tachograph with my digifobpro. How can I resolve this?

An error ‘Open Session Failed’ appears when I attempt to download a tachograph with my digifobpro. How can I resolve this?

The download request has failed. Please perform the following checks:

Check that the company card is inserted in the tachograph.
Check that the ignition to the vehicle is on.
Check that the company card is locked in.
Ensure that the VU cable is securely connected between the tachograph and digifobpro.

Re-attempt the vehicle download.

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