Ordering and paying
Can I make a telephone purchase rather than use the website?
Yes. If you would prefer to purchase OPTAC over the phone, please call 08000 73 15 77 to place an order. One of our Telesales representatives will take your details and arrange for the products to be dispatched.
How secure is my online payment?
We have taken many steps to ensure that your online transaction is as safe as possible.
We have comprehensive authentication systems in place to prevent fraud, including AVS and CV2 cross-checking. These security measures effectively correlate a person’s address and last 3 digits on the back of their credit card, against the card issuer’s databases.
We also support Visa’s Verified by Visa and MasterCard’s SecureCode systems which check previously registered identification details to confirm a cardholder’s identity, be it via PIN or password.
All communication between your PC, our servers and our banks uses 128-bit encryption. Many sites only use 40-bit encryption but 128-bit encryption offers 288 times as many possible combinations. That’s over a trillion trillion times stronger.
All our customer data is stored on servers that are protected by firewalls. We do not store any credit card details, dramatically reducing any risk. We regularly test our security systems and processes to ensure they are working and up to date.
Do the prices of the goods and services you offer include VAT?
All orders to UK customers must include VAT and the amount of tax you will pay is always kept separate in the billing process.
For orders to other European Union member states, we will not charge VAT if a valid VAT company code is supplied.
Once you’ve decided what you want to buy, you can choose from the following payment options–and rest assured that your details are safe with us.
We accept Visa, Visa Debit, MasterCard, Maestro and Solo as payment.
Note: we do not accept American Express, cheques, postal orders or cash in any currency.
Credit or Debit Card Declined
If you receive notification that your credit or debit card has been declined, you must contact the bank that issued the card to find out why. You should also check if the card has expired.
Note: only your bank can tell you why your card has been declined.
I’ve placed an order. Why have I not received my order confirmation yet?
If you haven’t received an email confirming your order, please contact us on 08000 73 15 77 or email [email protected] and we’ll work out why. It might be as simple as a mistake in the email address you submitted.
Cancelling an Order
If you’ve accidentally placed an order or just changed your mind, don’t worry. As long as the order hasn’t been dispatched, you can cancel the order by calling 08000 73 15 77 (not by email). The entire price of the order will be refunded.
Making Changes to Your Order
Unfortunately, orders cannot be changed once they have been submitted. You can cancel an order, receive a complete refund and then place a new order prior to dispatch.
Dispatch, Delivery & Returns
How long will it take?
We endeavour to dispatch your goods within one business day of receiving your order. We aim to get your order delivered to you within 5 working days or sooner.
If goods are not available, we will notify you of this within 5 working days of receipt of the order to agree a longer delivery period. However, we will provide a full refund of the money paid to us, including delivery charges if you prefer.
There’s a Problem with a Delivery I’ve Received
You sent me a damaged or defective item
Damaged items: if you take delivery of an OPTAC package and the contents have been damaged in transit, you can return the item(s) to us within seven days of receipt for exchange. Please contact us 01382 866 302 or email [email protected] to arrange this.
Defective items: you have the right to return a faulty item within 12 months of the date of delivery. You must give us written notice of the defect within 90 days of the time when you discover the defect; and return the goods to Stoneridge Electronics Limited for examination. Stoneridge Electronics Limited must be satisfied on examination of the goods that none of the Warranty Exclusions set out below are applicable, and that the goods were defective when originally delivered to you or became defective due to a manufacturing or design fault. In all cases, we shall make the final determination and interpretation as to whether our warranty applies to the goods. The repaired or replaced goods shall be warranted on these Terms and Conditions for the unexpired portion of the original warranty period.
The Warranty Exclusions include:
Accident, damage, negligence, abuse or misuse;
Improper installation or maintenance;
Abnormal operating conditions;
Alteration or modification of the goods including removal of factory seals
The goods being used for a purpose or application different to that for which they were designed
Normal wear and tear.
I haven’t received everything I ordered
If parts of your order haven’t been delivered, please call our Customer Support representatives on 01382 866 302 or email [email protected].
I ordered the wrong thing and want to return it
No problem. Within 28 days of your order, simply call our Customer Support representatives on 01382 866 302 or email [email protected] to arrange the return of the goods. We will refund you the costs of the goods, not including initial shipping, as long as they are as new and the seal is not broken on the OPTAC software CD.
You sent me the wrong stuff
As soon as you find out we’ve sent you an incorrect item, please call us on 08000 73 15 77 or email [email protected] and we’ll sort out collection and replacement of the goods.
Security & Privacy
What information do we collect? How do we use it?
This website is operated by Stoneridge Electronics Limited, a member of the Stoneridge Inc Group. Stoneridge Electronics Limited and our group companies (“we”, “our” or “us”) will collect personal details in relation to your name, address, telephone numbers, and the organisation that you work for when you provide details on the site or purchase goods from us. We will use your personal details to provide you with our goods, for administration and customer services, for marketing and also for verification purposes during the upgrade and renewal processes. We may keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents for these purposes. We may disclose personal data in order to comply with a legal or regulatory obligation.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
How do we use your information for marketing?
We and our group companies may contact you by mail, telephone, fax, e-mail or other electronic messaging service with offers of goods and services or information that may be of interest to you. By providing us with your fax number, telephone numbers or email address you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information from us please indicate this where requested on the registration page or contact us using the details below.
Your consent and other people’s information
By providing us with your personal information, you consent to us processing your personal data, including sensitive personal data, for the above purposes. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, we or they will, if appropriate, put a contract in place to ensure that your information is protected.
If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed. When we first contact them we may tell them where we got their information from.
How do we protect your information?
We offer the use of a secure server when you place orders or access your account information. SSL (the secure server software) encrypts your information before it is sent to us. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
We link to a variety of other sites and we display advertisements from third parties on our site. We are not responsible for the content or privacy policies of these sites and third party advertisers, or for the way in which information about their users is treated. In particular, unless expressly stated, we are not agents for these sites or advertisers nor are we authorised to make representations on their behalf.
You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.
For quality control and training purposes, we may monitor or record your communications with us.
When and how to contact us
If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting our Mailing Exclusion Team, at [email protected] or writing to Stoneridge Electronics Ltd, Unit A Gateway East, Gemini Crescent, Dundee Technology Park, Dundee DD2 1SW.