20/05/2022

Please be aware that OPTAC3 Web Chat has been temporarily disabled. PleaseRead More

Web Chat

20/05/2022

Please be aware that OPTAC3 Web Chat has been temporarily disabled. Please contact us on [email protected]

My downloads from my digipostpro are not showing in my analysis software – what do I do?

Firstly, check that the digipostpro device is successfully connected.

On the digipostpro it will show “Connected” on the screen. If it is saying “Connecting” then check that the device is connected correctly to the network cable or has the SIM card inserted correctly.

On the digipostpro v2 it will show the connected icon at the bottom of the screen:

 for the SIM card version.
 for the LAN / Network version.

If either of these icons have a cross, then check that the device is connected correctly to the network cable or has the SIM card inserted correctly.

The digipostpro device needs to connect to our external digiCentral server on host dcsre.tachosys.eu and port 4616. For the LAN/Network version, you may need to speak with your IT / Network administrator to ensure that this location and port are not blocked by your firewall or related security settings.

Providing the device is successfully connecting then please email the OPTAC Customer Support team at [email protected] stating the serial number of the digipostpro and the account name of the OPTAC3 account.