Terms & Conditions

Terms & conditions

The following are the terms and conditions that apply to the sale of goods available from www.stoneridgeelectronics.info (“the Terms and Conditions”), a web site operated by Stoneridge Electronics Limited (“the Site”), having a place of business at Charles Bowman Avenue, Claverhouse Industrial Park, Dundee, DD4 9UB.

Please read the Terms and Conditions carefully before placing an order for goods on the Site. If you do not agree to be bound by these Terms and Conditions, you should not order goods from the Site.
We may change these Terms and Conditions at any time. Any changes will take effect on the date

1.1 We
must receive full payment of the price of goods and the delivery
charges before we can accept your offer to purchase goods from the
Site. On receipt of your offer, we will send you an acknowledgement
email, to the email address you supplied on the order form. This
acknowledgement email will contain your order number, details of the
goods ordered, the total cost of the order and any delivery charges.
This email is not acceptance by us of your offer to purchase goods.
1.2 We
will notify acceptance of your order by sending an email advising that
your order has been accepted and despatched. This email constitutes
acceptance by us of your offer and only at this stage is a binding
contract created.
1.3 We reserve the right to refuse any order prior to the email acceptance from us of your offer.
2.1 All
prices and charges on the Site are in UK Pounds Sterling and are
exclusive of UK VAT. Delivery charges will also apply and will be
displayed in the order process.
2.2 Although
we try to ensure that the prices quoted on the Site are accurate, and
the products have been fairly described, mistakes can occur. If we
discover an error in the price of goods, or a material error in the
description of goods, we reserve the right to correct such error
without any liability on our part.
2.3 If
we cannot contact you to advise of the error in price and/or
description, we will treat the order as being cancelled. If the order
is cancelled, we will refund all money taken from you relating to the
purchase of those goods.
2.4 At
any time before we accept your order, we reserve the right to adjust
prices, offers, goods and descriptions of goods on the Site.
drawings, photographs, specifications and advertising displayed by us
on the Site or contained in our catalogues or brochures are issued or
published for the sole purpose of giving an approximate idea of the
goods described in them. They shall not form part of the contract
between us and this is not a sale by sample.
4.1 All
orders are subject to availability. If goods are not available, we will
notify you of this within 3 working days of receipt of the order and
provide a refund of the money paid to us, including delivery charges
unless we agree a longer delivery period with you.
4.2 We
reserve the right to withdraw any goods from the Site at any time
before we accept your order, and we will not be liable to you, or
anyone else, for withdrawing goods.
5.1 Subject
to availability of goods, we will make every reasonable effort to
deliver goods to you within 24 hours of you making an order, and any
other delivery times quoted on the Site are estimates only.
5.2 We
will deliver the ordered goods to the delivery address you supplied on
the order form. If, however, the goods are returned undeliverable, we
will treat the contract as cancelled, and the money paid to us,
excluding the delivery charge will be refunded to you.
5.3 Although
we will use all reasonable means to ensure the goods are delivered
within 24 hours, we cannot accept responsibility for late deliveries
that are due to circumstances outside our reasonable control. However,
where reasonably possible, we will inform you if we become aware of any
unexpected delay in delivery. Time of delivery shall not be of the
essence of the contract.
5.4 When
the goods have been delivered to you, and you have paid the price, you
will become the owner of those goods, at which point they will be your
risk, and you will be liable for any subsequent damage, loss or
You may cancel your order by contacting us by telephone during business hours or email to [email protected] prior to despatch of the email acceptance of your order in terms of clause 1.2 above.
7.1 Where
we are not the manufacturer of the goods, we shall endeavour to
transfer to you the benefit of any warranty or guarantee given to us.
7.2 We warrant that (subject to the other provisions of these conditions)
upon delivery and for a period of 12 months from the date of delivery,
the goods shall:

7.2.1 Be free from defects in material and workmanship save that we shall
have no liability for defects in the goods arising from:

(a) Accident, damage, negligence, abuse or misuse;
(b) Improper installation or maintenance;
(c) Abnormal operating conditions;
(d) Alteration or modification of the goods including removal of factory seals;
(e) The goods being used for a purpose or application different to that for which they were designed;
(f) Normal wear and tear.

(together “the Warranty Exclusions”)

7.3 We shall not be liable for a breach of the warranty in condition 7.2 unless:

7.3.1 you give us written notice of the defect within 90 days of the time when you discover the defect; and
7.3.2 the
goods are returned to Stoneridge Electronics Limited for examination.
Stoneridge Electronics Limited must be satisfied on examination of the
goods that none of the Warranty Exclusions set out above are
applicable, and that the goods were defective when originally delivered
to you or became defective due to a manufacturing or design fault. In
all cases, we shall make the final determination and interpretation as
to whether our warranty applies to the goods. The repaired or replaced
goods shall be warranted on these Terms and Conditions for the
unexpired portion of the original warranty period.
7.4 Following an evaluation of the goods, we may offer a repair, exchange or refund at our sole discretion.
7.5 If
products ordered are not as ordered or are damaged, faulty or incorrect
in quantity, please contact us within 7 days of delivery, either by
email at [email protected] or in writing to Charles Bowman Avenue,
Claverhouse Industrial Park, Dundee, Scotland, DD4 9UB.
7.6 Where
goods are faulty and we offer a refund, we will refund the cost of the
goods, the initial delivery charge and the delivery costs incurred by
you in returning the product to us.
7.7 Any
advice or recommendation given on the Site or otherwise given by us or
any of our employees or agents to you as to the storage, application or
use of the goods that you purchase from us is followed or acted upon
entirely at your own risk and, accordingly, we shall not be held liable
for any such advice or recommendation.
7.8 This
warranty is limited to replacement or repair of the defective goods and
excludes liability for incidental, special, consequential or any other
damages, or loss of use or damage to any other property arising from
the use of our goods, and our entire liability under or in connection
with the contract shall not exceed the price of the goods, except as
expressly provided in these Terms and Conditions.
7.9 We
shall not be liable to you or be deemed to be in breach of the contract
by reason of any delay in performing, or any failure to perform, any of
our obligations in relation to the goods, if the delay or failure was
due to any cause beyond our reasonable control.
7.10 Nothing in these Terms and Conditions excludes or limits our liability:

7.10.1 for death or personal injury caused by our negligence; or
7.10.2 under section 2(3), Consumer Protection Act 1987; or
7.10.3 for fraud or fraudulent misrepresentation.
any provision of these Terms and Conditions shall be unlawful, void, or
for any reason unenforceable, then that provision shall be deemed
severable from the Terms and Conditions and that provision shall not
affect the validity and enforceability of any remaining provisions.
interpretation, construction, effect and enforceability of these Terms
and Conditions shall be governed by Scots law, and you and we agree to
submit to the exclusive jurisdiction of the Scottish courts for the
determination of disputes. All rights not expressly granted are
reserved to Stoneridge Electronics Limited.