OPTAC3 Survey 2016


We would like to thank all customers who participated in our annual Customer Satisfaction Survey and share some of the results with you. We greatly value your input and only by listening to your opinions are we able to continually improve our products and services.

We’ll be taking all the feedback on board to help enhance our product and service offerings to our current and prospective customers.

Overall Satisfaction OPTAC3

99% of you told us that, overall, you are satisfied with your OPTAC3 Tachograph Analysis System.

We continuously review and upgrade our product features and functionality to ensure we meet all our customer needs.

OPTAC3 Helpline Satisfaction

98% are satisfied with the telephone helpline support for OPTAC3. We consider our customer service to be just as important as the products we provide. If you ever have a problem, we’ll be here to help.

And don’t forget to use our Web Chat functionality. 91% of our customers agree it’s a great feature to have!

Social Media Results

35% of you told us you would join us on YouTube and 21% would follow our Twitter feed.

Join our official Twitter feed, with useful articles, product info and training, industry discussion, and re-tweets from our followers and friends.

And join our YouTube Channel, packed with the latest videos about our products, along with training videos, how to guides, and event coverage.


Prize Draw

It is our great pleasure to announce that the winner of the 2016 Customer Satisfaction Survey prize draw is Howard Whlaey from Kandy Toys Ltd., United Kingdom.

Over 700 OPTAC Fleet Viewer and OPTAC3 customers took part in the survey and Mr Whlaey was chosen at random to win a SmartWatch from Stoneridge Electronics. 

Congratulations to Mr Whlaey and thank you to those who participated in the survey and entered the prize draw!