Customer Service Charter

We are Stoneridge Electronics Aftermarket, a division of Stoneridge Inc., with over 5000 commercial vehicle service centres worldwide. Our main product ranges are analogue and digital tachographs, the fleet analysis software to support them and workshop equipment. We are an international provider of superior products, services and expertise within the commercial vehicle aftermarket.

We will demonstrate our commitment to providing an excellent customer experience by aiming to:

  • Deal with your enquiry promptly in a professional and effective manner
  • Always be polite and friendly
  • Ensure our employees have up to date product knowledge so you always get accurate information
  • Make our processes efficient and easy to understand so we don’t waste our customers time

We have the following customer service goals:

  • We aim to answer your call promptly and we will always identify ourselves by name
  • We will endeavour to respond to all customer voice mail and correspondence within one working day
  • We will respond to all calls with courtesy, respect and professionalism. Please note that we will not accept any form of aggression or verbal abuse
  • We aim to answer your enquiry at the time of your initial call and any resolution given will be easy to understand and concise

We will check how we are performing against our customers service goals by:

  • Conducting annual customer satisfaction surveys and publishing the results to our customers and employees
  • Monitoring customer complaints and ensure that we resolve them in a timely and professional manner
  • Conducting regular internal customer service audits
  • Undertaking ‘mystery shopping’ with the help of our customers and external agencies

We greatly value input from our customers, it enables us to improve our customer service so if you would like to let us know how we did, report an issue or make a complaint please write to our Customer Support Manager at the following address:

Mrs Victoria Tramma
Customer Support Manager
Stoneridge Electronics Ltd
Charles Bowman Avenue
Claverhouse Industrial Park
Dundee
DD4 9UB
Scotland

Alternatively, please email at [email protected]